Your Voice, Our Commitment

At Arnaluxe, your satisfaction is our priority. We are dedicated to upholding exceptional service with every interaction. Your honest feedback and reviews are invaluable—they help us refine our craftsmanship and maintain the highest standards.

Our friendly, responsive support team is here for you, ensuring all inquiries are answered promptly.

15-Day Return & Exchange Policy

We accept returns or exchanges for most items within 15 days of the delivery date, provided they meet the conditions below.

Eligible Reasons for Return/Refund:

·        Incorrect item received.

·        Product has a manufacturing defect or was damaged.

·        Evidence of tampering during delivery.

Note: Please report defects or damages within 2 business days of receipt.

Non-Returnable Items:

Customized or personalized jackets are final sale and cannot be returned or refunded.

Process & Timelines:

·        Inspection: Our team inspects returns within 72 hours of receipt.

·        Exchanges: Processed and shipped within 15 business days post-inspection.

·        Refunds: Issued to your original payment method within 7 business days of approval. Please allow 10–45 days for the refund to post to your account, depending on your provider.

·        Return Shipping: Customers are responsible for return shipping costs.

Faulty Products:

Arnaluxe covers all shipping costs (both ways) for exchanges due to defects.

Reporting a Fault:

Please notify us of any defects within 3 days of delivery and return the item within the agreed timeframe.

Order Cancellation Policy

·        Full Refund: Orders canceled within 24 hours of placement are eligible for a 100% refund.

·        Partial Refund: After 24 hours, production begins. Cancellations requested thereafter receive an 80% refund, as 20% covers initial material and labor costs for your made-to-order jacket.

·        Wrong Size Selected? Contact us within 48 hours of ordering. We can often update the size before production advances—no cancellation needed.

Global Delivery Information

We ship worldwide from our international facility via trusted carriers like DHL, FedEx, TNT, or SKYNET.

Delivery Time: Typically 8–15 business days, though timelines may vary due to destination, customs clearance, or unforeseen delays.

Important Notes:

·        Import Taxes: Customers are responsible for any duties or taxes. Please consult your local customs office for details.

·        Insurance: Shipments do not include freight insurance by default.

Key Details for Your Order

Sizing Guide

·        Use only the official Arnaluxe size chart (do not rely on standard country-specific charts).

·        Double-check your measurements before ordering.

·        Need a custom size? We offer bespoke tailoring for an additional $20–$30. Contact us before placing your order.

Color Accuracy

Due to variations in monitor settings, photography lighting, and natural leather textures, actual product colors may differ slightly from website images.

Secure Payment

We recommend using PayPal for a safe, fast, and secure checkout. For alternative payment methods, please contact us before placing your order, and we will gladly assist.

Contact Our Support Team

Questions about sizing, delivery, or exchanges? We're here to help.
support@arnaluxe.com

Our Physical Address:

30 N Gould St, Ste R Sheridan, Wyoming , 82801, United States

Thank you for choosing Arnaluxe. We are committed to providing you with premium handcrafted leather jackets and a seamless, supportive shopping experience.