FAQs

Frequently Asked Questions (FAQs)

Payment Options

We accept Visa, Mastercard, American Express, PayPal, and Square for secure and convenient checkout.

Money-Back Guarantee

If you receive an incorrect item or don’t receive your order at all, we offer a full refund within 15 days of delivery.

Order Changes & Cancellations

You may modify your order within 12 hours of placement. After this window, changes cannot be accommodated as production begins immediately.
For cancellations or returns, please review our Returns & Refunds Policy.

Worldwide Shipping

We ship globally, except to:
Russia, Brazil, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.
For details, see our Shipping & Delivery Policy.

Delivery Timeline

Ready-to-Wear: Dispatched in 8–10 business days (excluding weekends/holidays).
Custom Orders: Varies by product type (see Shipping Policy).
Transit time after dispatch: 3–5 business days (varies by location).

Lost or Stolen Packages

If the courier confirms a package is lost in transit, we’ll replace it free of charge.
Note: We’re not liable for packages marked "delivered" but stolen afterward.

Size Selection

Use our size chart at checkout to pick the right fit. Unsure? Email support@arnaluxe.com for guidance.

Fabric & Lining

Our jackets feature premium inner linings, including:

Viscose (breathable, smooth)
Polyester (durable, lightweight)
Shearling (luxurious, warm)

Payment Issues

Payments may fail if:

Your card has insufficient funds or reached its limit.
Incorrect card details were entered.
Contact your bank or try an alternate payment method.

Order Quantity

No minimum/maximum limits—order as much as you’d like!

Order Accuracy

We guarantee high-quality craftsmanship as shown in product images and descriptions.

Wrong Shipping Address?

Email support@arnaluxe.com immediately to update your address. Changes are only possible before dispatch.

Need Help?

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FAQs