Refund policy
Handcrafted for Perfection, Backed by Our Promise
Every Arna Luxe jacket is meticulously made-to-order by master artisans, ensuring unparalleled quality and detail. We fully stand behind our craftsmanship and are dedicated to your complete satisfaction. Should any issue arise, we are here to make it right.
Our Commitment: Your Satisfaction
We believe in proactive and personalized service. If you have any concerns with your order, please contact our customer support team first at 📧 arnaluxestore@gmail.com. This allows us the opportunity to provide a prompt resolution and ensure you are delighted with your Arna Luxe experience.
15-Day Return & Exchange Policy
We accept returns or exchanges for most items within 15 days of the delivery date, provided they meet the conditions below.
Eligible Reasons for Return/Refund:
· Incorrect item received.
· Product has a manufacturing defect or was damaged.
· Evidence of tampering during delivery.
Note: Please report defects or damages within 2 business days of receipt.
Non-Returnable Items:
Customized or personalized jackets are final sale and cannot be returned or refunded.
Process & Timelines:
· Inspection: Our team inspects returns within 72 hours of receipt.
· Exchanges: Processed and shipped within 15 business days post-inspection.
· Refunds: Issued to your original payment method within 7 business days of approval. Please allow 10–45 days for the refund to post to your account, depending on your provider.
· Return Shipping: Customers are responsible for return shipping costs.
Order Cancellation Policy
· Full Refund: Orders canceled within 24 hours of placement are eligible for a 100% refund.
· Partial Refund: After 24 hours, production begins. Cancellations requested thereafter receive an 80% refund, as 20% covers initial material and labor costs for your made-to-order jacket.
· Wrong Size Selected? Contact us within 48 hours of ordering. We can often update the size before production advances—no cancellation needed.
Contact Our Support Team
For any questions about returns, exchanges, or cancellations, our team is ready to assist:
Our Physical Address:
30 N Gould St, Ste R Sheridan, Wyoming , 82801, United States
Thank you for choosing Arna Luxe. We value your trust and are committed to delivering exceptional craftsmanship and service with every order.