Refund policy
Handcrafted for Perfection, Backed by Our Promise
Every Arna Luxe jacket is meticulously made-to-order by master artisans, ensuring unparalleled quality and detail. We fully stand behind our craftsmanship and are dedicated to your complete satisfaction. Should any issue arise, we are here to make it right.
Our Commitment: Your Satisfaction
We believe in proactive and personalized service. If you have any concerns with your order, please contact our customer support team first at 📧support@arnaluxe.com. This allows us the opportunity to provide a prompt resolution and ensure you are delighted with your Arna Luxe experience.
15-Day Return & Exchange Policy
We accept eligible returns and exchanges within 15 days from the date your order is delivered.
To be eligible for a return or exchange:
- The item must be unused and in its original condition.
- The product must include all original packaging, tags, and accessories.
- You must provide your order number or proof of purchase.
- The return request must be submitted within 15 days of delivery.
Eligible Reasons for Return/Refund:
Returns or exchanges may be accepted for:
- Incorrect item received.
- Product received with manufacturing defects.
- Product damaged during delivery.
- Significant issues with product quality.
Please contact us within 2 business days of delivery if your item arrives damaged or defective so we can assist you promptly.
Non-Returnable Items:
The following items are not eligible for return or refund:
- Customized or personalized products made specifically for the customer.
- Items that have been used, washed, altered, or damaged after delivery.
- Products without original packaging or tags.
Process & Timelines:
To request a return:
- Contact our support team at support@arnaluxe.com.
- Provide your order number and reason for return.
- Wait for return approval and instructions.
- Ship the approved return according to the instructions provided.
Returns sent without prior approval may not be accepted.
Order Cancellation Policy
Orders may be cancelled within 24 hours of purchase if production or processing has not started.
After processing or production begins, cancellation requests may be subject to applicable costs.
For cancellation requests, please contact us as soon as possible at:
Contact Our Support Team
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Arna Luxe
Email: support@arnaluxe.com
Business Address:
30 N Gould St, Ste R
Sheridan, Wyoming 82801
United States
Thank you for choosing Arna Luxe. We appreciate your trust and are committed to providing a transparent and reliable shopping experience.